Tolordava Marina
Женский, 39 лет
Семейное положение: Не состою в браке, детей нет
Мобильный телефон: +9715-29-77-29-29
E-mail: marinadarkova@rambler.ru
Занятость: Полная
Образование:
2000 – 2003, Сollege of Humanitarian Sciences, major: English Language Teacher
Дополнительное образование:
2004 – 2007 , Russian Social State University , major : Linguist
Владение иностранными языками:
English, Polish , Arabic
Опыт работы
November, 2008 – September, 2011: Front Desk at “Grand Hotel Polyana”, Krasnaya Polyana, Sochi, Russia
Duties and responsibilities:
- Greeted , registration and assigned rooms to guests
- Answered telephonic and in –person queries related to hotel services and resolved any issues
- Processed guests check ins and outs
- Handled payments through cash or credit cards
- Registration the foreign guests in Migration center ;
October, 2011 – May, 2015: Tour Guide cum Hotel Representative at Destination Management Company “Alpha Tours – Natalie Tours”, Dubai, United Arab Emirates
Duties and responsibilities:
- made presentations to promote company’s excursions and tours services;
- services in-house Guests by regular visits when in hotels to provide information about country, assist with requirements and sold tours and excursion as added value leisure experience;
- performed as Tour Guide in various city in Abu Dhabi, Dubai and Fujairah providing knowledge and experience of the local heritage to the Tourists
June, 2015 – February, 2016: Excursions and Tours Manager at Destination Management Company “Voyage Tours – Biblio Globus”, Dubai, United Arab Emirates
Duties and responsibilities:
- organized all inbound activities (excursions, reservations of restaurants, tickets);
- managed complete Inbound Operation (acted as Department Head);
- created new excursions packages that had generated end Clients (Tourists) interest followed by fair revenue;
- maintained professional business relationships with local suppliers and vendors
- provided full customer service care
Профессиональные навыки и знания:
Active, assertive, committed, frank and friendly and well-organized team-player
