Эльвира Гайнетдинова
Женский, 47 лет
Семейное положение: Не состою в браке, детей нет
Мобильный телефон: (495) 6746796
E-mail: elvira.gaynetdinova@yahoo.co.uk
Образование:
1998–2001
Specialist Diploma: Expert on Service and Hospitality at The State University of Udmurt, Russia. Bachelor degree standard.
Subjects studied: Philosophy, Psychology, Economics, Professional Etiquette, Communication and Conflict Solution, Informatics systems, Marketing Management, Quality Control, Cultural Difference Aspects
1994–1997
Diploma of Vocational Secondary Education: Accounting and Economics at Vocational College of Agidel, Russia. N/SVQ level 3/ City & Guilds level 3 standard.
Subjects studied: Economics, Accounting systems, Reporting, Statistics and Analysis, Auditing, Investments, etc
Дополнительное образование:
BKC-International House, IELTS English language
Владение иностранными языками:
Cambridge ESOL Level 2 Certificate in English (fluent)
Опыт работы
04/2009 – 09/2009
Key Account Manager, Sales and Marketing Department, Banyan Tree Phuket, Thailand
Responsible for a number of accounts in the following markets:
•UK: Trailfinders, Kuoni UK, Best At Travel, Elegant Resorts, Gold Medal, ITC Classic, Carrier, Seasons in Style, Thomas Cook, Western & Oriental, Stella Travel, Sunset Faraway
•Russia & CIS: TEZ Tour, LUXE Tour, SODIS, Natalie Tour, Inna Tour, Capital Tour, AMEX, Destination of the World, Landmark, Ulysse, Karlson Tourism, Sayama Travel, Hamalia Travel, Turtess Travel, Pan Ukraine
•Middle East: Emirate Holidays, Quatar Holidays, Ethiad Holidays, DNATA, Kanoo, GTA
•daily correspondence with partners
•cooperation on free sales and allotment issues
•accounts pipeline control and database updating
•submitting weekly sales reports to DOSM
•developing new business
•contracting and promotion process
•various marketing activities such as brochure approval, cooperation with Banyan Tree regional marketing offices, participating in trade shows
•providing support in reservation process.
•handling customer complaints
•organizing FAM Trip programs
•assistance to DOSM with partner meetings on site
•sales calls to outbound agents
10/2007–03/2009
Sales Coordinator, Sales and Marketing Department, Banyan Tree Phuket, Thailand
•constant checking of filing/tracing system
•dissemination of information to regional sales offices, partner databases and guests
•checking turnover per travel agent, reporting to DOSM
•handling routine correspondence i.e. letters/fax, daily reporting
•assisting DOSM with issuing annual contracts, MICE proposal
•conducting site inspection for partners
•coordination of sales activities with Russian & CIS market
11/2006–08/2007
Resort Host - Banyan Tree Phuket, Thailand
•check-in, check out, concierge service
•handling complaints, cashier functions
•coordinating with guest service centre
Профессиональные навыки и знания:
Responsible, quick learner, competent in handling conflicts and able to work under pressure and deliver results. Computer skills: Microsoft Windows 9x/XP/Vista, MS Word, MS Excel, MS Outlook, Fidelio, Opera
Дополнительные сведения:
Dear Sir/Madam,
I am looking for immediate opportunities in the Hospitality & Tourism, Airline, Property Sales, Corporate and Trade Services in International companies. For the past three years I have worked at Banyan Tree Phuket, holding various positions, starting with Front Office customer service, then after one year moving into Sales Coordinator role and recently getting promoted to Key Account Manager in the Sales & Marketing Department.
Before Thailand I lived in Moscow and worked for Hotel Ararat Park Hyatt Moscow and Novotel. I have always enjoyed working with people and think my previous customer service experience and most recent sales experience will allow me to work as part of a team and to be an effective representative of a hotel or travel company.
Please note that I consider studying in UK from next year and will be able to work partly in London, so I’m looking for a company that would have an oversea branch with a position there.
I am available for interview at any time. Feel free to ask for reference from my last employer Mr. Fraser Ross, Director of Sales & Marketing tel: +66 819587255 e-mail: fraserross48@hotmail.com
I am looking forward to hearing from you.
Yours sincerely,
Elvira Gaynetdinova
